REFUND / CANCELLATION POLICY
 

A friendly reminder that all sales are final, so we do not accept refunds. However, we allow an exchange on your order, all items must be returned to us within 14 days of you receiving your item.  Please note all mannequins must be returned in new condition, unaltered, untouched, and free of damages or changes by the buyer. We ask that you unpackage your doll and inspect her upon arrival and make us aware of any issues immediately upon receiving her. If the mannequin has been altered in any way by the buyer she is void for an exchange.

Fault
In the unlikely event of a manufacturing fault, contact us immediately following your inspection at email@hairandmakeupemma.co.uk. If a manufacturing fault with the hair is found by our assessment, we apologise and will ask you to send the product back to us for a full assessment. Please send us picture of the fault before returning the item to us. Note all Mannequins are throughly inspected by our quality control team for any possible defects and are photographed prior to being shipped out to each customer and there should be no faults.
Returns (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note all returns have to be in the same 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please do not return your products to us without contacting us first so we can identify your order.
Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Change of Mind
Unfortunately we do not offer product exchanges or refunds for a ‘change of mind' on your mannequin(s).

15 Rembrandt End

Aylesbury

Buckinghamshire

HP19 8SL

England, UK

07506 136950

email@hairandmakeupemma.co.uk

Follow me to stay up to date!

  • Instagram - Black Circle
  • Facebook - Black Circle

© Copyright 2020 - All rights reserved

Website created by Emma Page

Emma Page circle logo JPEG Website.jpg